City of Industry, California

Worst customer service in the industry. They sent me a physically broken desktop. I placed it back in the box and called customer service. They sent me a return ladle I shipped it out the same day and have still not received the replacement 9 days later. They refuse to offer me any compensation or credit for their errors

I was sold a refurbished laptop by Newegg and was given neither the Windows operating system disc nor the standard certificate of authenticity to prove it was a legal copy. The hard drive on the computer failed outside of the issued warranty and had to be replaced. Since the computer was sold without an install disc and without the COA, I contacted Newegg, who acted as the middleman for this transaction as the laptop was sold via a third party company through Newegg marketplace, to obtain the name of the third party vendor. After over a week of being shuffled from CS rep to CS rep, my email requests for this vendor began to come back with me being told that I could no longer be helped as this unit was now out of warranty. I was at a dead end and finally called to speak to a supervisor. I told this person that I did not want warranty service, I just wanted the name of the company that sold the laptop to me. I was told by this person that she was sorry for the treatment and that I would finally be helped. A day later, I received another email from that person now being told she had no way of telling me the name of the third party vendor. I emailed her back telling her this was not acceptable and I needed to be told the vendor name. The emails progressively became more matter of fact and was told I would be issued a twenty-five dollar gift card for my inconvenience. I told them that a gift card of that amount does nothing for my problem as it doesn't cover the cost of a new operating system which I cannot obtain without an OS disc or a Windows COA. The company has shipped my gift card effectively buying me off and stopped responding to my emails. I feel that this matter has not be dealt with and simply supplying me with the name of the company that sold me the laptop was a pretty simple fix yet they refused. I am now stuck with a laptop that can't be used and a gift card for a company that I no longer feel safe dealing with. I feel that I was sold a fraudulent copy of Windows and that Newegg is merely protecting this vendor. I have never received such poor customer service without resolve to such a seemingly simple issue and it raises serious red flags. This laptop was purchased in Sept. 2014. The laptop in question is a Dell Inspiron 3520. The purchase price was 349.00 dollars. I have not contacted an attorney at this time but I did inform the BBB as well as Microsoft to alert them that Newegg is selling items carrying Windows software without the proper licensing identification.

They really need to work on their customer service. My items are late, I need them for business, waited 43 minutes on hold and once again the rep was clueless.

The customer service sucks ob da electronics section